The BP Group Certified Process Professional® (CPP) Program
Coach & BP Group CEO Steve Towers reviews the content of the course
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The CERTIFIED PROCESS PROFESSIONAL/MASTER™
This premier series is designed for those seeking advanced professional skills in process management, process improvement, process alignment, customer centricity and innovation.
These are the Outside-In Customer Experience Management, BPM Methods and Techniques that Deliver!
Certified Process Professional® program builds your professional competency in delivering these essential benefits in literally everything you do. Unleashing the power of process in your organisation today.
A dynamic and comprehensive approach to creating and managing enterprise processes that deliver sustained high performance, encompassing the full range of management systems and practices. Content based on the experiences of hundreds of companies and the BP Group (www.bpgroup.org) networks and partners ongoing research.
WHO SHOULD ATTEND
Senior executives, operating managers, process owners, resource managers, members of process design teams and program management offices, business analysts, systems analysts, Six Sigma belted people, Lean experts, functional managers, key front-line personnel, and everyone else with a stake in getting the most out of business processes.
Session attendees will learn how to:
FROM PROFESSIONAL TO MASTER
LEVEL FOUR – Advanced Business Process Management – Performance Management
We explore and make our won the territory of Performance Management. Advancing beyond legacy approaches we review case studies and through hands-on exercises understand the changed perspective from advanced process management. Specific items covered include:
FROM MASTER to ADVANCED MASTER
LEVEL FIVE – Advanced Business Process Management – Integration & Implementation
CPP Level 5 brings it all together. Integration, we feature ‘bridging the business IT divide’ and integrating the sometimes disparate business functions into a cohesive ‘Outside-In’ delivery.
Specific items covered include: